FAQ’s
Who has access to the information?
Files are never loaded onto the transcriptionist’s computer. Transcription is done within our cloud-based data processing system ensuring privacy, security HIPAA.
Permissions are set up to ensure only those authorized to see the information can access the information.
Are you HIPPA compliant?
RoseText adheres to strict security protocols, including SOC2 and HIPAA compliance. All of our transcriptionists are trained and sign non-disclosure agreements (NDAs) to ensure your data remains fully confidential.
What is the turnaround time for transcribed documents?
Audio files are transcribed by our transcriptionmteam within 24 hours. If
stats are needed, those can be requested by phone or when dictating by choosing 1 hour or 4 hour turnaround time.
Can you integrate into an Electronic Health Record (EHR)?
Yes. Files can be scribed into your EHR system or delivered via integration.
How quickly can errors be corrected?
As soon as we are notified of the error. MD user also has the ability to edit the document.
How long are documents retained in your system?
As long as they are maintained as a client.
Can documents be customized?
Yes. We usually request samples of their current documents and build templates to match those.
Can a template be sent to you?
Yes. We are able to load macros and standard templates by User, which can be requested rather than the entire document being dictated each time.
Are documents tracked?
Yes. Each dictation has tracking that shows any activity involved with that document – whether it is opened, printed, edited, faxed downloaded, etc. and which user performed the activity.
Can you provide data/analytics?
Yes. We are able to run a number of reports at the admin level.
Is electronic signing of documentation available?
Is documentation transcribed by people or is AI utilized?
Yes. Transcription is completed by real people in order to decrease errors and increase the accuracy of the document, we do not use an automated AI system.
What is your accuracy rate?
98%
What is the cost of this service?
14.5 cents per line with 60 characters equaling a line.
Is the transcription service offshore (out of the United States)?
We utilize both American-based transcriptionists as well as offshore transcriptionists. This allows for constant coverage during night hours, holidays, and weekends.
What is the average cost of a note?
Notes vary by length for many reasons so if you would like an approximate dollar amount, you can send us a sample of one of your current notes and we can run a line count to give you a general idea of cost.
Who can be given access to the completed notes?
We can set up as many users as you would like to have. Each user’s permissions can be set to your specifications.
What are my options as far as dictation?
We are able to receive dictation in three ways – Phoned-in, Scribe Mobile App, and download from digital handheld devices.
How will I access completed notes?
Completed notes are received in an inbox on Scribe platform, which can be accessed via phone, tablet, or computer.
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